MYOB’s customer support team can assist you with any queries or concerns during business hours. However, like Xero, MYOB’s customer support is limited to technical issues related to the software and does not provide advice on accounting or tax-related matters. Xero’s customer support team is available 24/7 to assist you with any queries or concerns. They are highly responsive and provide quick solutions to your problems. However, it’s worth noting that Xero’s customer support is limited to technical issues related to the software, and they do not provide advice on accounting or tax-related matters. If you’re looking for additional support beyond Xero’s customer support team, you can consider contacting accounting firms like H&R Block.
Xero Beautiful Business Fund winners for 2023 unveiled
With Xero you get free online support 24/7 from our customer support team. When you’re looking for answers, start by searching the support articles in Xero Central. If you still have questions, use the contact xero support button at the bottom of any article to raise a case.
Why waste time on financial admin when Thriday can do it for you?
Our customer experience team is based in eight offices around the globe, meaning we can provide support 24/7. So if you’re raising a case late one evening from Australia, don’t be surprised to hear a British accent on the phone – they’re answering your query during UK office hours. Simply click the “Contact Xero support” link at the bottom of any help article to raise a case, and one of our customer support team members will get back to you.
Unlimited online support
The 28 country winners each receive NZ$20,000 (or local currency equivalent) and four global winners receive an additional NZ$50,000 (or local currency equivalent). Book a free call with our resident tax expert Laura, to make tax time, relax time. With Thriday, I now feel like I’m always on my A-game when it comes to my business finances. My cases in Xero Central is a one-to-one conversation between you and Xero.
You can get there by clicking the help icon in your Xero product, or by going directly to Xero Central from any device. That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ. We know that when you have a question about Xero, you want a helpful answer quickly so that you can get back to work.
If you need support with any of Xero’s business or practice products, we’re here to help. Got a question about signing up, using our product, careers, or a general enquiry?
In My cases, you are able to look up any cases you have raised to keep track of your questions and answers. You can also see an expected response time, who’s looking after your case and where it’s at. You are also able to look back on your conversations with our support team, and share information with other users from the organisation linked to the case.
- Fortunately, various accounting software options are available in Australia, including Xero, MYOB, and Thriday.
- Since 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support has been via Xero Central.
- Then, if you still have questions, click the ‘Get in Touch’ button at the bottom of any support article and we’ll get back to you as soon as we can by email.
- Thriday also provides excellent customer support, with various ways to contact their team.
To raise a case, you first need to log into Xero with your Xero credentials. This ensures your conversations and any sensitive information you share are kept private and secure, just as your Xero data is. If there’s an outage or you have problems logging in, you are still able to contact us via the Can’t log in to Xero article or via the Xero status page.
They can provide expert advice on accounting and tax-related matters and assist you with bookkeeping and financial planning. However, this would come at an additional cost, so weighing the pros and cons before engaging in their services is essential. Xero support provides free and unlimited online support as part of your Xero subscription.
